PRIVACY POLICY

If you choose to use our services, then you consent to the collection and use of information in accordance with this Privacy Policy. The personal information we collect is used to provide and improve our services.

The types of information we collect include:

Account information, such as your name, email address, phone number, and payment information, such as your payment card details. We may also require you to provide a copy of your passport to use certain products.

We collect and process location data when you register and use our Service. For example, in order to show you available e-scooters near your location, the actual location of your device must be recorded. Data such as the location of the e-scooter, routes taken by the e-scooter and its rental status are also necessary for the provision of Services when using our Service. We also collect location data directly from e-scooters, including when the e- scooter is in motion, we receive trip information. User location data will help us learn about popular user destinations so that in the future we can improve pricing, available locations, and service offerings based on the average amount of time a user spends actually using an e-scooter.

When you contact support (service), you may provide us with your contact information so that we can respond to your inquiries (inquiries); we may store information about your interactions with our support services (maintenance).

We collect information from your mobile device that provides us with technical information, such as the source IP address of your device, when you access or use our Service.

How we use information

We use your information, including information about your location, to:

  • provide you with services at your request, including managing your account and travel history;
  • monitor, track and maintain electric scooters, including when you use them;
  • communicate with you about your account, interactions or transactions, including announcements related to our Service, such as changes to our policies;
  • charge a fee for the use of electric scooters;
  • provide feedback;
  • if necessary, fulfill our obligations, including meeting the requirements of the law;
  • detect, investigate and prevent activities that may be illegal, which may include sharing information with government agencies such as law enforcement.

Our legal basis for using your information

We rely on a number of legal bases to collect, use, share and otherwise process your information for the purposes described in this Privacy Policy, including:

  • if necessary to provide services and fulfill our obligations in accordance with the terms of service. For example, we cannot provide the Services unless we collect and process basic information about you and your location;
  • if you have given your consent to the processing of your information;
  • the need to comply with legal requirements;
  • protecting the interests of our users.

The security measures we take

We take technical and organizational precautions to protect the user's personal data from processing, loss, destruction or access by third parties.